Job Information
eProductivity Software Sr. Analyst - Order Management in Whitefield, India
Description
eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivity’s integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in Bangalore, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive.
eProductivity Software is looking for a Sr. Analyst, Order Management to join our EPS Business Unit in our Bangalore, India office.
This position will support the ePS business unit in a variety of ways and will report to the Team Lead, Order Management. The role is very detailed oriented and requires interaction with our internal Sales Operations team, Sales Development Managers and ePS customers. This position is responsible to manage end-to-end order processing and Invoicing issues.
Responsibilities
Entry of EPS orders and contracts into Netsuite
Maintaining support maintenance contracts in Netsuite
Working with the fulfillment team for the delivery of products
Complete Invoicing upon delivery.
Manage Invoice corrections or change requests from the customers with appropriate approvals, ensuring proper Credits are processed in the accounting period.
Interacts directly with a wide range of company departments to handle the requests received from both ePS internal & external Customers.
Ensure all the requests received are resolved within the Turn around time. billing inquiries/disputes, Credit claims/disputes, and account management issues
Manage the assigned projects/team activities as per the requirement
Requirements:
3-5 years experience in a similar order management domain.
Outstanding attention to detail and accuracy
Excellent communication skills – both verbal and written
Must have strong interpersonal skills and an ability to work in a team environment
Ability to provide a premier customer experience within agreed timelines, even under challenging circumstances
Strong problem solving and analytical skills
Individual needs to be able to work in a dynamic environment, be flexible and able to deal with conflict situations
Knowledge of Netsuite & Salesforce preferred
Knowledge of Excel preferred
Should be able to work in Night shift from 6 pm to 3 am India time to support our US Customers
EPS - Empowering Packaging & Print Industries!